Warranty Policy

Warranty policy

 

Many of our optical products have long warranty periods and are usually used for many years, sometimes even decades. Possibility of having a problem with any optical problem is small, however in the course of time it can happen. Since we believe that aftersales services are a cornerstone of any good online store, we also believe that it is our duty to help our customers in such cases. If you have a problem with your product and think that it should be repaired or replaced under warranty, please contact us on info@optics-trade.eu .

 

We will help you with:

• Arranging shipping to the manufacturer or to our company
• Communication with the manufacturer 
• Arranging and advising about customs regulation if the product has to be shipped in the EU and later repaired out of EU again. We have a wealth of experience in this matter and can make sure that you will not have any problems with reimporting the repaired product back to your country.

 

If the product is already older than its warranty period, we can still arrange repair in most cases. Repairs can also be arranged for many European products even if they are damaged; however such repairs are paid for by the customer.

The bottom line of our Warranty policy is that our customers can always rely on our support no matter how long ago they bought a product from us and no matter where they live.

For more information contact us on: 070 668 814.

 

We would kindly ask you to print and fill out this document and return it along with your product:

RMA Return Document.